MANAGING CUSTOMER RELATIONSHIPS AND CUSTOMER SERVICE

  • 1,000,000 TZS
  • 26 Aug to 30 Aug 2024

Overview

Managing customer relationships is a critical element of building a sucesssful business. To meet the demands for greater customer experiences, companies must focus on managing their customer relationships. Strong customer relations are essential for building customer of mouth referrals. This course is specifically designed to enable participants to develop their skills on how to build and maintain customer relationship with the goal of creating a better customer experience. It will also offer participants a unique opportunity or enhance organizational reputation and maintain relationships that are important to the organization and its goals.


Content
  • • Customer care concepts
  • • Customer needs, wants, expectations and perceptions
  • • Strategies to develop a positive customer perception
  • • Managing customer relationship
  • • Customer expectation
  • • Building customer loyalty
  • • Listening skills and non verbal communication
  • • Stress management
  • • Customer service
  • • Attributes required for customer service personnel
  • • Managing quality services
  • • Dealing with difficult customers
  • • How to use Kaizen to drive service improvements

Targeted Group

This course is intended for customer care personnel, marketers, consultsntd, \public Relations Officers, Managers, Frontline staff, Administrators, Client service managers, staff dealing with public and any other person interested


Payment Details
Course Fee 1,000,000 TZS

Pay through:
Bank Account No. 211207000079
Bank Name: TCB Bank
Name: EAC Capacity Building Center