WORKPLACE EFFECTIVENESS AND PROFESSIONAL CONDUCT FOR SUPPORTING STAFF

  • 1,000,000 TZS
  • 15 Jun to 19 Jun 2026

Overview

The workplace relies heavily on supporting staff who play a vital role in smooth running of day-to-day business operations. Their effectiveness and professionalism directly influence the efficiency, image, and success of the organization. This course is designed to equip participants with necessary skills in communication, time management, and ethical conduct. The course emphasizes practical knowledge and behaviors that foster teamwork, reliability, and a positive work environment, enabling support staff to make meaningful contributions to organizational goals


Content
  • • Introduction to Workplace Effectiveness
  • • Professionalism and Work Ethics
  • • Time management
  • • Emotional intelligence
  • • Workplace Safety, Security, and Health
  • • Teamwork and Collaboration
  • • Customer care
  • • Building positive workplace relationships
  • • Conflict management
  • • Listening skills and nonverbal communication
  • • Stress management
  • • Managing quality services
  • • Dealing with difficulty customers

Targeted Group

The course is intended for Personal secretaries, Help desk personnel, drivers, Record management staff, office Assistants and any other interested staff 


Payment Details
Course Fee 1,000,000 TZS

Pay through:
Bank Account No. 211207000079
Bank Name: TCB Bank
Name: EAC Capacity Building Center

1,000,000 TZS

Apply Now

Upcoming Courses